Frequently asked questions
How much does shipping cost?
We ship Internationally!
Australia Shipping:
Standard Shipping $12.95 (3-8 business days from dispatch)
Express Post $17.95 (1-4 business days from dispatch)
International Shipping:
Standard Shipping calculated at checkout.
Please note we cannot guarantee if you will be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Simmertree is not liable for any customs taxes or duties. If you do refuse to pay the customs fees that are charged and the order is returned to us, any fees that are applicable for the return of the parcel to us will be deducted from the refund of your order (please note original shipping fees cannot be refunded either).
US customers — a 10% import surcharge currently applies to all goods imported from Australia into the US. This is collected by US customs on delivery and is the buyer's responsibility.
Any concerns with your order please reach out to hello@simmertree.com.au
When will I get my order?
Our products are custom made so please allow 1-5 business days for dispatch plus any shipping times
What is the return policy?
Our items are made to order so unfortunately we do not accept returns or exchanges for change of mind. If you experience any issues with your order please reach out at hello@simmertree.com.au
Do you do custom orders?
Of course! I'm always adding new colours and styles but if there's a colour you want and don't see please reach out at hello@simmertree.com.au
Where are your products manufactured?
All our products are designed & made with love in Perth, Western Australia.